Comments on: Guest Post: How much is enough when it comes to Voice of Customer? http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/ Alistair Croll & Sean Power on Complete Web Monitoring and Web Operations Mon, 09 Jan 2012 11:16:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: How much is enough when it comes to Voice of Customer? | Blunt - The Conversation Agency http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-147 How much is enough when it comes to Voice of Customer? | Blunt - The Conversation Agency Mon, 16 Nov 2009 20:46:12 +0000 http://www.watchingwebsites.com/?p=425#comment-147 [...] post was originally written for and posted on: [...] [...] post was originally written for and posted on: [...]

]]> By: jacqueswarren http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-148 jacqueswarren Wed, 04 Nov 2009 09:46:23 +0000 http://www.watchingwebsites.com/?p=425#comment-148 Qualitative Methodology has long been in use in social sciences where statistical sampling is not always available, or even relevent, such as in Life Story empirical data cases. Although it definitely poses epistemological challenges, one can draw conclusions from what is basically a sample of one. A whole lot of Anthropology is based on that (the particularities of a small population can still help you draw conclusions on human facts at a larger scale). It is all a matter of control, and understanding what can be said with what level of certainty. But again, a very small sample can still be very insight rich. Qualitative Methodology has long been in use in social sciences where statistical sampling is not always available, or even relevent, such as in Life Story empirical data cases. Although it definitely poses epistemological challenges, one can draw conclusions from what is basically a sample of one. A whole lot of Anthropology is based on that (the particularities of a small population can still help you draw conclusions on human facts at a larger scale). It is all a matter of control, and understanding what can be said with what level of certainty. But again, a very small sample can still be very insight rich.

]]> By: Anonymous http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-316 Anonymous Wed, 04 Nov 2009 04:46:00 +0000 http://www.watchingwebsites.com/?p=425#comment-316 Qualitative Methodology has long been in use in social sciences where statistical sampling is not always available, or even relevent, such as in Life Story empirical data cases. Although it definitely poses epistemological challenges, one can draw conclusions from what is basically a sample of one. A whole lot of Anthropology is based on that (the particularities of a small population can still help you draw conclusions on human facts at a larger scale). It is all a matter of control, and understanding what can be said with what level of certainty. But again, a very small sample can still be very insight rich. Qualitative Methodology has long been in use in social sciences where statistical sampling is not always available, or even relevent, such as in Life Story empirical data cases. Although it definitely poses epistemological challenges, one can draw conclusions from what is basically a sample of one. A whole lot of Anthropology is based on that (the particularities of a small population can still help you draw conclusions on human facts at a larger scale). It is all a matter of control, and understanding what can be said with what level of certainty. But again, a very small sample can still be very insight rich.

]]> By: jacqueswarren http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-146 jacqueswarren Wed, 04 Nov 2009 03:46:23 +0000 http://www.watchingwebsites.com/?p=425#comment-146 Qualitative Methodology has long been in use in social sciences where statistical sampling is not always available, or even relevent, such as in Life Story empirical data cases. Although it definitely poses epistemological challenges, one can draw conclusions from what is basically a sample of one. A whole lot of Anthropology is based on that (the particularities of a small population can still help you draw conclusions on human facts at a larger scale). It is all a matter of control, and understanding what can be said with what level of certainty. But again, a very small sample can still be very insight rich. Qualitative Methodology has long been in use in social sciences where statistical sampling is not always available, or even relevent, such as in Life Story empirical data cases. Although it definitely poses epistemological challenges, one can draw conclusions from what is basically a sample of one. A whole lot of Anthropology is based on that (the particularities of a small population can still help you draw conclusions on human facts at a larger scale). It is all a matter of control, and understanding what can be said with what level of certainty. But again, a very small sample can still be very insight rich.

]]> By: ginevra http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-315 ginevra Tue, 03 Nov 2009 22:18:00 +0000 http://www.watchingwebsites.com/?p=425#comment-315 [this is good] well said, Jonathan! [this is good] well said, Jonathan!

]]> By: ginevra http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-145 ginevra Tue, 03 Nov 2009 21:18:42 +0000 http://www.watchingwebsites.com/?p=425#comment-145 [this is good] well said, Jonathan! [this is good] well said, Jonathan!

]]> By: Anonymous http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-314 Anonymous Tue, 03 Nov 2009 15:30:00 +0000 http://www.watchingwebsites.com/?p=425#comment-314 Jonathan, absolutely agree....b2b tack that works extremely well yet is often neglected is applying voice of customer analysis to immediately improving sales. we interview hundreds of customers by phone and find that sampling of 5-10 is generally all that's needed to glean powerful feedback that can be used to dramatically improve quality of customer conversations and therefore sales....interested in your thoughts on customervoiceselling.com Chris Jonathan, absolutely agree….b2b tack that works extremely well yet is often neglected is applying voice of customer analysis to immediately improving sales. we interview hundreds of customers by phone and find that sampling of 5-10 is generally all that’s needed to glean powerful feedback that can be used to dramatically improve quality of customer conversations and therefore sales….interested in your thoughts on customervoiceselling.com

Chris

]]> By: chriswalker1 http://www.watchingwebsites.com/archives/how-much-is-enough-when-it-comes-to-voice-of-customer/#comment-144 chriswalker1 Tue, 03 Nov 2009 14:30:01 +0000 http://www.watchingwebsites.com/?p=425#comment-144 Jonathan, absolutely agree....b2b tack that works extremely well yet is often neglected is applying voice of customer analysis to immediately improving sales. we interview hundreds of customers by phone and find that sampling of 5-10 is generally all that's needed to glean powerful feedback that can be used to dramatically improve quality of customer conversations and therefore sales....interested in your thoughts on <a href="http://customervoiceselling.com" rel="nofollow">customervoiceselling.com</a><br><br>Chris Jonathan, absolutely agree….b2b tack that works extremely well yet is often neglected is applying voice of customer analysis to immediately improving sales. we interview hundreds of customers by phone and find that sampling of 5-10 is generally all that's needed to glean powerful feedback that can be used to dramatically improve quality of customer conversations and therefore sales….interested in your thoughts on customervoiceselling.com

Chris

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