Comments on: Lean analytics: Questions VCs should ask (and you’d better answer)

By: AGOG | From Lean Times to Lean Analytics

AGOG | From Lean Times to Lean Analytics — Fri, 19 Feb 2010 11:16:18 +0000

[...] The same way the lean startup phenomenon is a reaction to the years of easy venture capital, lean analytics are a reaction to the mounds of data we’re drowning in. I understand the need to focus. The guys over at Watching Websites have done a great job pointing that out in one of their latest articles about Lean Analytics: Questions VCs Should Ask (and you’d better answer). [...]

By: Rod

Rod — Mon, 11 Jan 2010 21:02:28 +0000

Thanks Alistair and Sean. This looks great. Any chance you could share this presentation as a PDF or PowerPoint doc? I'd love to be able to save it for offline reading, but the Slideshare download link just gives me what I think is a Keynote document.

By: Rod

Rod — Mon, 11 Jan 2010 16:02:00 +0000

Thanks Alistair and Sean. This looks great. Any chance you could share this presentation as a PDF or PowerPoint doc? I’d love to be able to save it for offline reading, but the Slideshare download link just gives me what I think is a Keynote document.

By: Rod

Rod — Mon, 11 Jan 2010 15:02:28 +0000

By: links for 2010-01-09 « Blarney Fellow

links for 2010-01-09 « Blarney Fellow — Sun, 10 Jan 2010 01:32:17 +0000

[...] Lean analytics: Questions VCs should ask (and you’d better answer) – Watching Websites (tags: startup vc) [...]

By: Anonymous

Anonymous — Thu, 17 Dec 2009 13:54:00 +0000

Absolutely agree, but this was about website metrics specifically. That said, Kampyle and others do a good job of soliciting feedback with things like “rate this page”, which can be overlaid onto other metrics. There’s a whole world of call center response metrics that can be tracked; if your business has a significant customer support aspect to it, then that should be a separate part of the board meeting (with the owner of that department reporting.) Linking the two together to correlate, for example, long call hold times with reduced revenue, is essential.

By: alistairc

alistairc — Thu, 17 Dec 2009 12:54:02 +0000

Absolutely agree, but this was about website metrics specifically. That said, Kampyle and others do a good job of soliciting feedback with things like “rate this page”, which can be overlaid onto other metrics. There's a whole world of call center response metrics that can be tracked; if your business has a significant customer support aspect to it, then that should be a separate part of the board meeting (with the owner of that department reporting.) Linking the two together to correlate, for example, long call hold times with reduced revenue, is essential.

By: stevecunningham

stevecunningham — Wed, 16 Dec 2009 22:26:00 +0000

Great post – I’m hoping (and expecting) that more organizations are going to make this type of analysis a core competency in the near future. Thanks!

By: stevecunningham

stevecunningham — Wed, 16 Dec 2009 21:26:13 +0000

Great post – I'm hoping (and expecting) that more organizations are going to make this type of analysis a core competency in the near future. Thanks!

By: seanpower

seanpower — Wed, 16 Dec 2009 18:35:00 +0000

Thanks David. Alistair is the brains and author behind this post.

I’ll let Alistair scoop this one up :)