The Adobe and Omniture Acquisition: Some Predictions

For Alistair Croll’s take on the Omniture – Adobe acquisition, click here.

Omniture - Sentiment Over 4 Quarters - SysomosAdobe’s acquisition of Omniture dramatically strengthens Adobe’s ability to optimize and monetize its clients, and Omniture’s ability to pierce real time streaming and online video markets.  Overall,  sentiment for Omniture’s will increase as it is integrated in a strong brand with a proven record of successful acquisition integrations.  The attached picture from the social media listening platform Sysomos shows blog sentiment for Omniture over the last four quarters (Thank to team Sysomos for providing the screenshot).

Expect to see:

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The Adobe and Omniture Acquisition: What It Means

For Sean Power’s predictions on the Omniture – Adobe acquisition, click here.

Adobe has a problem. They make great client software — Flash, Flex, Acrobat — that works with the vast majority of browsers. In fact, it ships with most of them. Despite attempts by Scribd, Silverlight, and others, Adobe’s technology makes the Web a more exciting place.

But Adobe only makes money when they sell the server side of all those tools. And they don’t have a monopoly on those sales. Plenty of software can save Flash or PDF formats.

With the acquisition of Omniture, Adobe may actually have found a way to make money from all those installed clients. It’s relatively easy to instrument HTML: just put in a snippet of code. But doing it in Flash or Acrobat is a lot harder, requiring some coding and instrumentation.

If Adobe makes it easy to track client behaviors in Acrobat and Flash, it can make itself the Google Analytics of the Rich Internet Application world. Done right, there’ll be widgets in the Eclipse-based Flash and Flex developer environments, and in Acrobat authoring tools like Illustrator. Imagine dragging a “Goal” object to a Flex view, or marking a text field as the “transaction value” for a session, or tracking how far down a document a particular reader has scrolled.

Then Adobe can offer tracking and analytics for video and RIAs to those who want it. If they’re smart, they’ll do it for free for clients that don’t have a lot of traffic, but charge for more volume. It’s a great Trojan Horse strategy, and it’ll work if they open up Omniture’s entire suite.

This goes beyond simple analytics, of course. Adobe is uniquely positioned to track the sharing of viral videos, Flash-based games, and forwarded documents, then to tie those back to conversions on the website. It’s the holy grail of Internet marketing, and it requires that a client be deployed across all browsers and embedded in the applications themselves.

There are some important security and privacy issues here, of course. If you thought tracking cookies were bad, imagine what they’re like when they’re inseparable from the document, video, or application itself.

Nevertheless, everyone making money tracking things — from bit.ly, to Doubleclick, to other analytics firms — is going to be watching this really closely. If you wondered how we were going to pay for online media and digital TV, well, now you know.

the battle between traditional & interactive marketing is irrelevant when goals are properly defined

The Foot ChainI had a good conversation yesterday about the shift from traditional marketing to an interactive market (and all the things involved in getting “traditional marketers” up to speed).  I think the “deer-in-a-headlight” syndrome that companies face when establishing interactive marketing strategies can be mitiged with good goal setting and a complete measurement strategy.
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An Open Letter To All TechCrunch50 2009 Startups: The TC Bump, What It Really Means and How To Navigate It

Disclaimer 1: All site-related data found in this post comes from compete.com.  The company was kind enough to give us a “pro account” to help us research the O’Reilly book that we wrote called Complete Web Monitoring (thanks, you rock!).  However, compete.com did not sponsor this post (nor did any company, for that matter).  And yes, we know – compete.com numbers are simply estimates.

Disclaimer 2: I (Sean) worked for Akoha as Community Gardener while we launched at TechCrunch50 2008; but I’m now doing metrics, web analytics, performance, and social computing consulting.  The views found below are mine, and do not reflect those of Akoha in any way.  For the record, Akoha is awesome!

About us: This post was written by Sean Power with Alistair Croll.

Dear TechCrunch50 Startups,

Congratulations. You made the list. You’re finally launching, and that pent-up frustration of not being able to tell people about it for a month is almost at an end. Now, you have to live with a weekend of cold, hard fear that your demo will explode. You’ve got an interesting week ahead, and I know you’re short on sleep, so let me get to the point quickly.

You’re probably excited about the TC50 bump. I first saw the term used by Josh Kopelman of First Round Capital on the RedEye VC blog. The bump refers to the pounding your website is about to experience from TC50 attendees, readers, bloggers and their friends.  It’s not to be underestimated.  Here’s a glimpse at how the bump looked like for all TC50 startups in 2008.  If you squint a little, you’ll see Akoha somewhere in there!:

TechCrunch50 2008 - Unique Visitors - All Finalists - The TechCrunch Bump

This is an unprecedented influx of attention. It may be the single biggest traffic spike you’ll ever experience. Thousands of visitors will drive by your site, stay for a minute, and leave — never to return. After the bump, you’ll feel a tremendous rush of adrenaline, then deep, soul-sucking disillusionment as your traffic dwindles back to its former levels.

Don’t waste this opportunity. If you take the right steps, you can make the most of your fifteen minutes of fame.

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registering your username on many social media sites: the pros and cons

knowem.com - beforeThis is part one in a two part series explaining the lessons I learned from registering my username on about 150 social sites in a short time frame.  Part 1 deals with the process of registering my user name on many social media sites.  Part 2 takes an in-depth look at sign-up processes used by many start-ups, and suggests ways to improve them.  If you’re an entrepreneur into UX, make sure you read Part 2 when we release it.

Registering your user name on many social media sites is extremely time consuming, risks being disingenuous, will get you bombarded with emails and can even put you in a situation where you must deal with dozens of real messages across hundreds of websites every day.  Sounds horrible, doesn’t it?  But wait! There’s a bright side!

Some say that the username is the new domain name.  Registering early on ensures that you get ‘first dibs’ on a username that you may find desirable.  This will, in turn, help you with SEO, since your profiles should all point to the same websites.  Throughout the process, you’ll find that it will force you to ask an important question: “how should I represent myself on the Internet”.  You’ll end up using a password manager, which can only help you from a security standpoint.  Finally, you’re likely to find a treasure trove of apps that you can’t live without.  Oh, and if you happen to be an entrepreneur/designer/passionate about building web applications, then going through many registrations will inspire you to create or tweak your own.

Full details (how long it took, which sites rocked (and didn’t), how i saved time, etc) and analysis below.

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twitter suspends legitimate accounts, many related to oreilly; weeping ensues.

Hello, fellow TechCrunch/blog readers.  This site supports the O’Reilly book I co-authored with Alistair Croll called “Complete Web Monitoring“.  Feel free to subscribe to it (we’re low volume).  We talk about things like this (how to launch a site and monitor it properly).  You can find information about us here.

suspended on twitter!I saw a tweet this morning in TweetDeck which I found bewildering. A friend of mine, Lori, claimed that my account was suspended.

I loaded up my profile page and, sure enough, the owl of doom stared back at me.

I jumped through the regular hoops, advising supended@twitter.com and resisting the urge to email folks like John Adams at Twitter (by the time I email them, I know they’ll have floods of notifications already).

I did a little bit of snooping and happened upon Tim Oreilly’s profile.  Also suspended.  Then @w2e, @brady and @palhlkadot.  All of them, suspended.

So, it seems that Twitter has decided to wage war on those of us related to O’Reilly Media! Oh noes!

oreilly

In all seriousness, this appears to be an outage affecting quite a few accounts that are obviously legitimate.  I’m sure news about this will surface during the day.

Many of us have dealt with Twitter outages in the past – but it does give me a chance to reflect upon how bad it may look to others when they see the “Suspended” flag waving on my pile of sand.

Does it matter?  Thoughts?

manhattan orifices

Thanks for being patient as we moved to a different data center.  We’ll continue this week with our regular scheduled programming.  In the meantime, enjoy this interesting Captcha that I stumbled upon today.

manhattan-orifices

See you soon!

Tags: ,

new website upgrade – goals? what goals? – part 2

Since we’ve got a site, there must be a reason for its existence . . right?  We bothered to put something up – there must be a point.  But often many sites don’t consciously know why they created their sites in the first place, and this may be a result of not taking the time to articulate the goals of the site – its raison d’être.

By mapping out your goals, you’ll find it much easier to translate them into things to look at to make sure that you’re achieving your goals. These “things to look at” are also called metrics.  AKA KPIs.  AKA all those other silly names that denote some sort of accountability.  At any rate, it turns out that wachingwebsites.com’s goals are pretty simple.  In no particular order:

  1. Create a cool site that supports the book well.  This includes information about the book, its chapters, changes, updates and so on.
  2. Inform people about our services.  Tell them about the company “Watching Websites”, and let them know what we do.
  3. Blog about things related to our areas of expertise.  Anything goes: industry trends, anecdotes, lessons learned; as long as we provide content that our readers think is valuable, we’ll have a great start.
  4. Encourage visitors to stick around by providing free resources (including presentations, whitepapers, notable conference lists, etc)
  5. Be full of win.

Your goals are undoubtedly different.  Example might be “increase retention by 10%”, “party like its 1980″, “increase conversions next quarter by 1%”, “increase blog readership by 2%”, “wear cool shirts”, “increase bottom line by 25% over 2 quarters”, etc.

We’ll come back to these goals, over and over and over again during the course of this series of blog posts.  Knowing what your goals are can help you save you alot of time, by painting a clear vision of where you’ll likely want to end up.  Now that i’ve got these four things to work with, off I go to create sketches of what I envision! baseline the site to figure out how it’s doing first!  (woops, jumped the gun!).

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new website upgrade – things as is aren't looking so good – part 1

Welcome to our site.  Like it?  Didn’t think so.  You probably came here expecting to find book content, information about us, information about our company “Watching Websites”, stuff about analytics in general or simply find cool anecdotes.

We put this site up as we were writing the book.  We found hosting (thanks Ian and Dan!), installed wordpress, installed the Atatahualpa theme and off we went.  We didn’t really have time to tend to the site too much for reasons that included hectic schedules, keeping up with the book deadlines and so on.

But now, the book Complete Web Monitoring is out!  Woot!

So, it’s time to give www.watchingwebsites.com some much needed love.  Over the upcoming weeks, we’ll be blogging about the process behind upgrading www.watchingwebsites.com, focusing on how we’re using analytics to figure out if things went well or not.  As always, we won’t be teasing you with how things could happen – instead, we chose to be transparent, name sources, show off tools, give out documents and generally try and give as much pertinent information as possible.

So, the following hyperlinks will get activated as soon as the articles go up (expect some of the titles to change!).  In the meantime, follow Alistair and I on Twitter for updates, or simply add us to your RSS reader (RSS feeds are mysteriously broken.  Still trying to figure out why!)

This is an article in a series of blog posts that will look at the process of building the new Watching Websites website, focusing on metrics & analytics.  The posts include:

Part 1: things as is aren’t looking so good

Part 2: goals?  what goals?

Part 3: baselining the existing site

Part 4: mocking up the new site

Part 5: marketing requirements documents (MRD) made easy

Part 6: requirements definitions documents (RDD) made easy

Part 7: analytics requirements documents (ARD) made easy

Part 8: choosing the right platform

Part 9: watching websites – the back end

Part 10: watching websites – the front end

Part 11: watching websites – going live!

Part 12: post-upgrade analytics in practice

Part 13: optimizing the site

Part 14: lessons learned & conclusions

new site roll out imminent

Hi! We’ve had a chance to breathe since the book’s been launched. Shortly (early September), we’ll be rolling out a new site which will feature:

  • A complete list of pictures and hyperlinks in the book
  • Blog posts will resume
  • Tips and tricks that have helped us save time
  • A list of analytics tools that we often use
  • More stuff!

In the meantime, I give you this to play with: http://www.youshouldhaveseenthis.com/

Enjoy :)